Shipping policy

Shipping Policy

Last updated: July 9, 2026

Thank you for choosing Guangzhou Luster Jewelry Co., Ltd.

We ship laboratory-created gemstones and related products to customers worldwide. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

Most in-stock orders are processed within 1–3 business days after payment is confirmed.

For custom-cut gemstones, special sizes, uncommon colors, or products requiring production, processing times may vary depending on the manufacturing schedule. Estimated production times will be confirmed before your order is processed.

Orders are processed Monday through Friday, excluding public holidays.

2. Shipping Methods

We work with trusted international courier services, including but not limited to:

  • DHL Express

  • FedEx

  • UPS

  • EMS

  • YunExpress

  • Other reliable logistics partners depending on the destination

The shipping carrier will be selected based on the destination, package size, and the most efficient delivery option available.

3. Estimated Delivery Time

Estimated delivery times after shipment are:

Region Estimated Delivery
North America 5–10 business days
Europe 5–10 business days
Asia 3–7 business days
Oceania 5–10 business days
Other Countries 7–15 business days

Please note that these delivery times are estimates only. Actual delivery may vary due to customs clearance, weather conditions, airline schedules, peak seasons, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination country

  • Package weight

  • Shipping method selected

Any applicable shipping promotions or free shipping offers will be displayed during checkout.

5. Customs Duties & Import Taxes

International orders may be subject to import duties, VAT, GST, customs clearance fees, or other local taxes imposed by the destination country.

Unless otherwise agreed in writing, all import duties, taxes, and customs clearance charges are the responsibility of the customer.

We are not responsible for delays caused by customs inspections or clearance procedures.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become active after shipment.

7. Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

We are not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

8. Lost, Delayed or Damaged Shipments

If your package arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number

  • Photos of the damaged package

  • Photos of the product

If a shipment is confirmed lost by the shipping carrier, we will work with the carrier to investigate the case and provide an appropriate solution.

Please note that delivery delays caused by customs inspections, severe weather, public holidays, or carrier operational issues are outside our control.

9. Split Shipments

If your order contains multiple items with different production times, we may ship the products separately to avoid unnecessary delays.

Additional shipping charges will not apply unless agreed in advance.

10. Contact Us

If you have any questions regarding shipping, please contact us:

Guangzhou Luster Jewelry Co., Ltd.

Email: sale13@luster-jewelry.com

Business Hours:
Monday – Friday
09:00 – 18:00 (GMT+8)

 

*For wholesale and custom production orders, shipping schedules will be confirmed individually according to the production timeline stated in the quotation, Proforma Invoice (PI), or sales agreement.